Effective Date: 03/11/2025
Neon Phoenix (Nutrition & Wellbeing), a part of Nailmaker Distilling Company Ltd Unit 9 Darton Business Park, Darton, Barnsley, S75 5QX Email: hello@neon-phoenix.com | Tel: 01226 380 893 Website: www.neon-phoenix.com
By using this website, purchasing our products, or engaging in our coaching services, you agree to the following Terms & Conditions. Please read them carefully.
1. Scope of Services & Products
Neon Phoenix Nutrition & Wellbeing provides nutrition coaching, lifestyle consultancy, and the sale of supplements, powders, and wellness products. Our services are intended for educational and informational purposes only and should not replace medical advice from qualified healthcare professionals.
2. Orders, Pricing & Payment
Orders can be placed via our website. Prices include UK VAT unless otherwise stated. We accept both one-off and recurring subscription purchases. By subscribing, you authorise Neon Phoenix Nutrition & Wellbeing to charge your payment method at agreed intervals. Payments must be received before products are shipped or coaching begins.
3. Delivery & Third-Party Shipping
We aim to dispatch all orders promptly. Delivery times are estimates and may vary. We use trusted third-party couriers, but cannot be held responsible for delays or damage caused by postal or courier services once dispatched. Risk passes to you upon delivery.
4. Supplement Regulatory Compliance
All Neon Phoenix Nutrition & Wellbeing supplements are manufactured in facilities that adhere to UK Food Standards Agency (FSA) guidelines and Good Manufacturing Practice (GMP). Products are labelled according to UK food supplement regulations and are for adult use only unless otherwise stated.
5. Allergy, Ingredient & Usage Advice
All ingredients and potential allergens are clearly listed on each product label and online description. Always read labels before use. If you have allergies, medical conditions, or are pregnant or breastfeeding, consult your healthcare provider before using our products.
6. Coaching Services
Our coaching services are designed to support lifestyle, nutrition, and mindset goals. Results depend on your effort and adherence. Missed sessions may be forfeited if cancelled with less than 24 hours’ notice.
7. Medical & Nutritionist Disclaimer
Neon Phoenix coaches are not medical doctors or registered dietitians. We do not diagnose, treat, or prescribe. Our advice supports general wellbeing and is not a substitute for professional medical consultation.
8. Refunds & Returns
Due to the perishable nature of supplements and powders, returns cannot be accepted once opened or unsealed. If your order arrives damaged, defective, or incorrect, we will happily replace the affected item. Refunds are issued only if replacement is not possible. Your statutory rights remain unaffected.
9. Health Claims & No Guarantee
Neon Phoenix Nutrition & Wellbeing makes no medical or performance guarantees. Our statements have not been evaluated by the Medicines and Healthcare products Regulatory Agency (MHRA). Products are intended to support wellness, not to diagnose, treat, or cure any disease.
10. Intellectual Property
All branding, logos, text, product images, and materials under the Neon Phoenix brand are the property of Nailmaker Distilling Company Ltd. You may not reproduce, distribute, or adapt our content without prior written consent.
11. Sub-Contracting & Product Manufacturing
Our products may be manufactured or packaged by approved third-party facilities. All partners operate under strict hygiene, safety, and quality standards that meet or exceed UK regulations.
12. Cancellations & Subscriptions
You may cancel a subscription anytime with at least 7 days' notice before the next billing cycle. Once a shipment is dispatched, cancellation applies from the following cycle. Coaching services may be cancelled within the 14-day cooling-off period unless sessions have already commenced.
13. Data Protection & Privacy
We handle personal data in compliance with UK GDPR and the Data Protection Act 2018. For full details, please review our Privacy Policy and Cookie Policy available on our website.
14. Governing Law
These Terms & Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
15. Contact Us
If you have questions about these Terms & Conditions or need assistance with an order, please contact us at: Email: hello@neon-phoenix.com Phone: 01226 380 893 Address: Unit 9 Darton Business Park, Darton, Barnsley, S75 5QX
16. Privacy & Cookie Policies
You can find our Privacy Policy and Cookie Policy linked in the footer of our website. These outline how we collect, store, and use your information, including cookies for site functionality and analytics.
Privacy Policy
Effective Date: 3/11/2025
Neon Phoenix (Nutrition & Wellbeing), a part of Nailmaker Distilling Company Ltd Unit 9 Darton Business Park, Darton, Barnsley, S75 5QX Email: hello@neon-phoenix.com | Tel: 01226 380 893 Website: www.neon-phoenix.com
We value your privacy and are committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, and protect your data when you visit our website, purchase our products, or take part in our coaching programmes.
1. Data Controller
Neon Phoenix Nutrition & Wellbeing (a part of Nailmaker Distilling Company Ltd) is the data controller responsible for your personal information. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following personal data:
• Contact details (name, email, phone number, address)
• Purchase information (order details, billing, delivery)
• Coaching data (health and lifestyle information you choose to share)
• Marketing preferences and communication history
• Website usage and analytics data (via cookies and tracking tools)
3. How We Use Your Data
We use your data to:
• Process and deliver orders of supplements and wellness products
• Provide coaching services and track progress
• Send updates, newsletters, and marketing offers (with your consent)
• Improve website functionality, products, and customer experience
• Comply with legal and tax obligations
4. Legal Basis for Processing
We process personal data under the following lawful bases:
• Contractual necessity – to fulfil your product purchase or coaching agreement
• Consent – for email marketing, newsletters, and promotional offers
• Legitimate interest – for improving our services and communications
• Legal obligation – to maintain financial and business records as required by law
5. Marketing & Communications
We use email marketing platforms (such as Mailchimp or similar tools) to share updates, promotions, and wellness information. You can opt out at any time using the unsubscribe link provided in each email or by contacting us directly.
6. Cookies & Tracking Technologies
Our website uses cookies and tracking tools such as Google Analytics and Meta Pixel to improve your browsing experience, analyse website traffic, and measure marketing performance.
Cookies are small text files stored on your device. You can control or disable cookies through your browser settings. Some cookies are essential for the website to function properly and cannot be disabled.
Types of cookies we use:
• Essential cookies – required for basic website operation
• Analytical cookies – help us understand visitor behaviour
• Marketing cookies – used for personalised advertising and remarketing campaigns
7. Data Storage & Security
We store client data locally on secure, password-protected devices. Only authorised staff have access to this data. We take all reasonable steps to protect your information from loss, misuse, or unauthorised access.
8. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. Client coaching notes may be held for up to 7 years in line with professional practice standards.
9. Sharing Your Data
We do not sell or rent your personal information. We may share data with:
• Trusted service providers (e.g., payment processors, couriers, email marketing tools)
• Legal or regulatory bodies where required by law
• Subcontracted manufacturing partners solely for order fulfilment
10. Your Rights
Under UK GDPR, you have the right to:
• Access your data
• Correct inaccuracies
• Request deletion of your personal data
• Object to processing or withdraw consent
• Request data portability
To exercise your rights, contact us at hello@neon-phoenix.com. We will respond within 30 days.
11. Managing Your Cookie Preferences
You can adjust cookie settings at any time using your browser controls. For more information on managing cookies, visit www.aboutcookies.org or your browser’s help section.
12. Changes to This Policy
We may update this Privacy & Cookie Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our website or services after changes are made indicates acceptance of the revised policy.
13. Contact Us
For questions, concerns, or data-related requests, please contact: Neon Phoenix Nutrition & Wellbeing Email: hello@neon-phoenix.com Tel: 01226 380 893 Address: Unit 9 Darton Business Park, Darton, Barnsley, S75 5QX